Shipping, Damages, and Returns

ORDER CONFIRMATION & SHIPPING

As soon as your order is placed, you will receive an order confirmation e-mail. As soon as we receive your order, we begin processing.

Items will ship within 1-3 business days from the date of your order depending on lead times (varied by brand). We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within 5 business days of your order, feel free to follow up with us at info@trustedhomegoods.com. 

If you chose to add Route Package Protection, your item is fully insured. Route Package Protection covers lost, stolen, and damaged items. Review the policies to understand what lost, stolen, and damaged items Route will cover. If you find your package has been lost, stolen, or damaged in shipment you can file a claim here for immediate remediation.

If you are expecting a large delivery from a freight carrier, you are responsible for ensuring your product arrives damage free before accepting the order from the freight carrier. Damaged products should be refused, documented with photos (product and packing), and communicated with Trusted Home Goods immediately. If the damage is concealed, please proceed with documenting damage and packaging with photos, Keep the original packaging, contact Trusted Home Goods immediately. You will also be eligible to file a claim with Route Package Protection here. 

 

WHERE WE SHIP

Trusted Home Goods and their partner suppliers only ship to the contiguous 48 states of the United State of America. We do not ship to Hawaii, Alaska, or Internationally. We also do not ship to PO Boxes. 

 

SHIPPING COSTS

Trusted Home Goods provides free ground shipping for all orders. Many items will need to be shipped Freight and our company will cover the costs of shipping for these instances as well. 

By adding Route's Package Protection you're ensuring that your order is protected against loss, damage, or theft. Should anything happen to your order, you will be able to quickly file a claim for an instant refund or reimbursement.

 

INCORRECT & DAMAGED PRODUCTS

Please inspect the packaging of your item(s) when they arrive. If damages are found during initial inspection, the shipment should be refused and the carrier is required to take the package back. If only the external packaging is damaged, but the product is not, the shipment should be accepted. However, a note should be added to the bill of lading stating the nature of the packaging damage. This will protect you in the case of concealed damage found at a future time. If your item(s) do arrive damaged, refuse the delivery, make note with the delivery company, and please send photos and contact info@trustedhomegoods.com. 

Photos: All sides of packaging must be captured as well as damages to the product. 

If the damage is concealed, please proceed with documenting the damage and packaging with photos. You must keep the original packaging and contact Trusted Home Goods immediately. You will also be eligible to file a claim with Route Package Protection here.

 

DEFECTIVE PRODUCTS

All defective products will be handled by the manufacturer under the terms of their warranty. Trusted Home Goods is not responsible for replacing products that fall under the manufacturer's and brands warranty coverage. We will gladly facilitate any issues or communications that are necessary.

 

CANCELLATIONS & REFUNDS

All orders canceled are subject to a 5% administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

 

30 DAY SATISFACTION GAURANTEE

We offer a 30-Day Satisfaction Guarantee Policy. We want you to be 100% satisfied with your purchase. Please read in detail the stipulations that surround our cancellation and return policies.

Returns are also subject to a 5% administration fee plus you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Manufacturers may require a restocking fee if an order is returned within 30 days. Some brands will not accept returns for buyers remorse. Please see return policy by brands here.

All returns must be unused, uninstalled, and in the original packaging.

Trusted Home Goods and their partner brands reserve the right to change policies at any time and without notice. 

Brand

Damages and Returns Policy

Summit (Felix Storch, Inc.)

Damages: Goods shipped collect or billed to dealers' carriers or via 3rd party logistics companies by customer choice are not eligible for returns. Shipper must file a claim with third party carrier and work out the disposition of the product with the carrier. For unauthorized units returned to FSI, a credit will not be issued.

 

For damaged shipments shipped with FSI carriers or on FSI trucks, please refuse the shipment. If this is a multi-unit order, please accept the rest of your shipment but refuse the damaged ones. Note damage on proof of delivery paperwork and delivery person will sign and acknowledge damaged notification. Concealed damaged items should be reported within 5 days after accepting delivery.

 

For filing claims on FSI carrier shipments or help with 3rd party claims, please contact info@trustedhomegoods.com

 

Returns:  All made-to-order models that include customizations are ineligible for returns. This includes but is not limited to the following list of product options:

 

·       Thermometer/Alarms/Data Loggers/Digital Thermostats that have been factory-installed

·       Side locks/Keypad/Combination locks/LockBoxes installed

·       Panel-ready units (model name will include "IF", "FR", or "PNR" suffix)

·       ADA undercounter units (Models with "ADA" suffix or "AL" prefix)

·       Refrigerator-freezers and freezers with factory-installed icemakers

·       Glass door models with stainless handles added (model name will include "TB", "HH", "HV", or "SH" suffix)

·       Solid door models with stainless steel or diamond plate wrapped doors and signature handles (model name will include "KS", "SSTB," "SSHV", "SSHH", and "DPL")

·       Glass door models with factory door tints (options T1, T1S/F, T2/F, T3/F, T4/F)

·       Any model with a stainless steel cabinet wrap (model name will include suffix "CSS")

For stock merchandise where a customer has a canceled order after shipment and wishes to return merchandise, the dealer MUST get an RA (Return Authorization) number from our Claims department.

 

For eligible returns, merchandise must be in original unopened carton. Digital photographs are requested showing each panel of the appliance for a total of 6 pictures. Opened packages will not be accepted.

 

·       A 25% restocking will be charged per item returned. A higher percentage may be charged on larger orders where FSI incurs greater cost for inventory balancing.

·       Customer is responsible for arranging shipping of the returned unit.

·       Merchandise must be undamaged and in new condition upon return

·       No factory sealed item may be returned after 30 days of original ship date from FSI.

Lanbo, Lanbo Pro

Damages: We want you to be completely satisfied with your Lanbo products. If the item you received is damaged or defective, you may return it within 30 days for an exchange, refund, or credit. All returns and exchanges must be in their original condition and include all components. Damaged items after 30 days can not be returned.

If you return a damaged, defective or incorrect item (including personalized items not made correctly) you will receive a credit or an exchange. Items received damaged should be refused or appropriately noted as damaged prior to signing for them. Failure to do so limits the ability to file a claim with the carrier and may result in the customer being responsible. Shipping cost will be paid for by Lanbo within 30 days for all defective or incorrect items. Damaged shipments are evaluated with the carrier and handled on a case by case basis.

Returns: Free returns are eligible for damaged or incorrect items. Otherwise, If you decide to return your purchase, you are responsible for all shipping and handling costs and a 20% restocking fee.

KingsBottle

Damages: We want you to be completely satisfied with your KingsBottle products. If the item you received is damaged or defective, you may return it within 30 days for an exchange, refund, or credit. All returns and exchanges must be in their original condition and include all components.

If you return a damaged, defective or incorrect item (including personalized items not made correctly) you will receive a credit or an exchange. Items received damaged should be refused or appropriately noted as damaged prior to signing for them. Failure to do so limits the ability to file a claim with the carrier and may result in the customer being responsible. Shipping cost will be paid for by Kingsbottle within 30 days for all defective or incorrect items. Damaged shipments are evaluated with the carrier and handled on a case by case basis.

Returns: Free returns are eligible for damaged or incorrect items. Otherwise, If you decide to return your purchase, you are responsible for all shipping and handling costs and a 20% restocking fee.

Danby, Danby Silhouette

Damages: We want you to be completely satisfied with your products. If the item you received is damaged or defective, you may return it within 30 days for an exchange, refund, or credit. All returns and exchanges must be in their original condition and include all components.

Returns: Free returns are eligible for damaged or incorrect items. Otherwise, If you decide to return your purchase, you are responsible for all shipping and handling costs and a 20% restocking fee.

American Chest

Damages: We want you to be completely satisfied with your products. If the item you received is damaged or defective, you may return it within 30 days for an exchange, refund, or credit. All returns and exchanges must be in their original condition and include all components. Make note with delivery company and take appropriate photos

Returns: You may return the product within 30 days. All items must be returned in their original condition and carefully packed in original resalable condition to be accepted for return. 15%-40% restocking fee may apply if all original contents are not included and item is not in original condition.

 

·       Although we do offer free shipping, we do incur the cost of shipping for every order. Therefore, we have a Restocking Fee to cover our shipping and re-packing costs, as noted above.

·       Products that have been worn, damaged or altered are not refundable, and will be returned to the customer at their expense.

·       Shipping charges are the responsibility of costumer

·       Packages must be shipped to our office within 30 days of the original shipment with all parts and accessories included in shipment.

Allavino

Damages: We want you to be completely satisfied with your products. If the item you received is damaged or defective, you may return it within 30 days for an exchange, refund, or credit. All returns and exchanges must be in their original condition and include all components.

Returns: Free returns are eligible for damaged or incorrect items. Otherwise, If you decide to return your purchase, you are responsible for all shipping and handling costs and a 25% restocking fee.

Kegco

Damages: We want you to be completely satisfied with your products. If the item you received is damaged or defective, you may return it within 30 days for an exchange, refund, or credit. All returns and exchanges must be in their original condition and include all components.

Returns: Free returns are eligible for damaged or incorrect items. Otherwise, If you decide to return your purchase, you are responsible for all shipping and handling costs and a 25% restocking fee.

Lenox

Lenox and their brands accept free 30 day returns

Damages: We want you to be completely satisfied with your products. If the item you received is damaged we will file a claim to issue a replacement. If the item is defective it will be covered under manufacturers warranty and will also issue replacement

Hollon Safes

Hollon Safe does not accept returns of any kind. 

Damages: We want you to be completely satisfied with your products. If the item you received is damaged we will file a claim with Route and the carrier to issue a replacement product. If item is defective we will either send a replacement item or issue a replacement part from a local partner. 

Quality Importers

Damages: We want you to be completely satisfied with your products. If the item you received is damaged or defective, you may return it within 30 days for an exchange, refund, or credit. All returns and exchanges must be in their original condition and include all components.

Returns: Free returns are eligible for damaged or incorrect items. Otherwise, If you decide to return your purchase, you are responsible for all shipping and handling costs. Products must be returned within 30 days

 Case Elegance

Damages: We want you to be completely satisfied with your products. If the item you received is damaged or defective, you may return it within 30 days for an exchange, refund, or credit. All returns and exchanges must be in their original condition and include all components.

Returns: Free returns are eligible for damaged or incorrect items. Otherwise, If you decide to return your purchase, you are responsible for all shipping and handling costs. Products must be returned within 30 days

 Whynter

Damages: We want you to be completely satisfied with your products. If the item you received is damaged or defective, you may return it within 30 days for an exchange, refund, or credit. All returns and exchanges must be in their original condition and include all components.

Returns: Free returns are eligible for damaged or incorrect items. Otherwise, If you decide to return your purchase, you are responsible for all shipping and handling costs and a 25% restocking fee.

 Smith & Hanks

Damages: We want you to be completely satisfied with your products. If the item you received is damaged or defective, you may return it within 30 days for an exchange, refund, or credit. All returns and exchanges must be in their original condition and include all components.

Returns: Free returns are eligible for damaged or incorrect items. Otherwise, If you decide to return your purchase, you are responsible for all shipping and handling costs and a 25% restocking fee.

 Zephyr

Damages: We want you to be completely satisfied with your products. If the item you received is damaged or defective, you may return it within 30 days for an exchange, refund, or credit. All returns and exchanges must be in their original condition and include all components.

Returns: Free returns are eligible for damaged or incorrect items. Otherwise, If you decide to return your purchase, you are responsible for all shipping and handling costs and a 25% restocking fee.

 Liebherr

Damages: We want you to be completely satisfied with your products. If the item you received is damaged or defective, you may return it within 30 days for an exchange, refund, or credit. All returns and exchanges must be in their original condition and include all components.

Returns: Free returns are eligible for damaged or incorrect items. Otherwise, If you decide to return your purchase, you are responsible for all shipping and handling costs and a 25% restocking fee.

Premium Levella

Premium Levella No Hassle Return Policy

If you decide that your item is not quite right, you have up to 30 Days from the date of delivery to return your item(s). send us an email to have a return authorization number issued by our office. Once product is inspected, we will issue the Refund in the original form of payment. Refunds will be issued within two weeks of approval.

Damages: We want you to be completely satisfied with your products. If the item you received is damaged or defective, you may return it within 30 days for an exchange, refund, or credit. All returns and exchanges must be in their original condition and include all components.

Newair

Damages: We want you to be completely satisfied with your products. If the item you received is damaged or defective, you may return it within 30 days for an exchange, refund, or credit. All returns and exchanges must be in their original condition and include all components.

Returns: Free returns are eligible for damaged or incorrect items. Otherwise, If you decide to return your purchase, you are responsible for all shipping and handling costs and a 25% restocking fee.

Bey-Berk

Damages: We want you to be completely satisfied with your products. If the item you received is damaged or defective, you may return it within 30 days for an exchange, refund, or credit. All returns and exchanges must be in their original condition and include all components.

Returns: Free returns are eligible for damaged or incorrect items. Otherwise, If you decide to return your purchase, you are responsible for all shipping and handling costs. Products must be returned within 30 days

Sunpentown

Damages: We want you to be completely satisfied with your products. If the item you received is damaged or defective, you may return it within 30 days for an exchange, refund, or credit. All returns and exchanges must be in their original condition and include all components.

Returns: Free returns are eligible for damaged or incorrect items. Otherwise, If you decide to return your purchase, you are responsible for all shipping and handling costs and a 20% restocking fee.

ZLINE

Good-stock Returns:

You may return an item(s) for a refund of the merchandise total within 60 days of delivery. Call our Vendor Service Department so ZLINE can contact a carrier to schedule a pick-up for the item(s). Return credits are typically issued within 48 hours once the item(s) is received and inspected.

Please note, returns for refunds requested before 30 days from the delivery date are subject to the shipping return charges outlined below. Returns between 31 and 60 days face an additional 20% restocking fee based on the original purchase price. All returns and refunds are subject to the following shipping fees:

  • Parcel orders up to $300: $50 return shipping fee
  • Parcel orders over $300: $100 return shipping fee
  • Freight shipments up to 299 pounds: $200 return shipping fee
  • Freight shipments of 300-399 pounds: $300 return shipping fee
  • Freight shipments of 400-499 pounds: $400 return shipping fee
  • Freight shipments over 500 pounds: $500 return shipping fee

For all good stock returns, ZLINE requires at least 3 photographs clearly showing multiple angles of the product within its original shipping container. This measure is put in place to protect both the customer and ZLINE by ensuring the product is undamaged prior to it being picked up for return. Additional photographs and/or videos showing products may be required to process a replacement.

Accessories such as chimneys, extensions, crown moldings, trim kits, etc., are not eligible for returns.

 

Returns/Reships/Exchanges due to shipping damage:

Prior to shipping, all products from ZLINE are individually inspected to verify they leave our facilities in brand-new condition. If your item(s) arrived damaged, ZLINE can arrange for a prompt replacement given adequate time to file a claim with the carrier. Products should be inspected upon delivery and any damage should be reported immediately.

ZLINE requires notification of damage within 5 days of receiving the product. Reporting of shipping damage must include at least 3 photographs clearly showing the damaged item and/or shipping container, and the tracking number for the order. Box damage does not count. The box must be opened and clear evidence of product damage needs to be apparent. Additional photographs and/or videos showing defective products may be required to process a replacement. 

Please note, failure to report shipping damage on a product within 5 business days of delivery may result in additional shipping fees for returns, reships and exchanges. Claims reported after 5 days may also be subject to denial.

 

Returns/Reships/Exchanges due to concealed damage:

If your item(s) arrive with concealed damage, ZLINE can arrange for a prompt replacement given the box itself has no damage. ZLINE requires notification of concealed damage within 30 days of receiving the product.

Returns, reships, and exchanges for concealed damage can be facilitated between 31 and 60 days following the date of delivery, but shipping fees will be applied in line with the pricing/carrier guidelines listed above. 

For all concealed damage returns, ZLINE requires at least 3 photographs from multiple angles clearly showing the damaged product. Additional photographs and/or videos showing products may be required to process a replacement. 

Before installing your unit, please test for proper functionality by plugging it in and testing for functionality. If the unit does not work, please contact customer service right away by emailing vendorservice@zlinekitchen.com. Please note, ZLINE does not accept exchanges or returns on damaged products once the product has been fully installed or used.  

If you are missing pieces of your shipment, this must also be reported within 30 days of receiving the product, which gives our team time to file a claim with the carrier. Contact our Vendor Service Department at 1-833-597-2461 for assistance in these matters. 

Parts requests for partially damaged shipments will be processed free of charge until 60 days following the date of delivery for select components. If reported more than 60 days following the date of delivery, parts needed to replace those damaged in shipping will need to be purchased. Please consult your account manager or our Dealer Service team for details and limitations.

Blaze

Damages: We want you to be completely satisfied with your products. If the item you received is damaged or defective, you may return it within 30 days for an exchange, refund, or credit. All returns and exchanges must be in their original condition and include all components.

Returns: Free returns are eligible for damaged or incorrect items. Otherwise, If you decide to return your purchase, you are responsible for all shipping and handling costs and a 25% restocking fee.

Bull

Damages: We want you to be completely satisfied with your products. If the item you received is damaged or defective, you may return it within 30 days for an exchange, refund, or credit. All returns and exchanges must be in their original condition and include all components.

Returns: Free returns are eligible for damaged or incorrect items. Otherwise, If you decide to return your purchase, you are responsible for all shipping and handling costs and a 25% restocking fee.

Coyote

Damages: We want you to be completely satisfied with your products. If the item you received is damaged or defective, you may return it within 30 days for an exchange, refund, or credit. All returns and exchanges must be in their original condition and include all components.

Returns: Free returns are eligible for damaged or incorrect items. Otherwise, If you decide to return your purchase, you are responsible for all shipping and handling costs and a 25% restocking fee.

U-LINE

Damages: We want you to be completely satisfied with your products. If the item you received is damaged or defective, you may return it within 30 days for an exchange, refund, or credit. All returns and exchanges must be in their original condition and include all components.

Returns: Free returns are eligible for damaged or incorrect items. Otherwise, If you decide to return your purchase, you are responsible for all shipping and handling costs and a 25% restocking fee.

Everdure
Heat Grills

Damages: We want you to be completely satisfied with your products. If the item you received is damaged or defective, you may return it within 30 days for an exchange, refund, or credit. All returns and exchanges must be in their original condition and include all components.

Returns: Free returns are eligible for damaged or incorrect items. Otherwise, If you decide to return your purchase, you are responsible for all shipping and handling costs and a 25% restocking fee.

Plank & Hide

Damages: We want you to be completely satisfied with your products. If the item you received is damaged or defective, you may return it within 30 days for an exchange, refund, or credit. All returns and exchanges must be in their original condition and include all components.

Returns: Free returns are eligible for damaged or incorrect items. Otherwise, If you decide to return your purchase, you are responsible for all shipping and handling costs and a 25% restocking fee.

Sunnydaze  Returns should be made within 30 days of purchase according to your item receipt. The item must be in its original condition and packaging (the exception to this rule is any purchase made between November 1st through December 31st. These purchases are eligible for return until January 31st providing the item is unused.)
WPPO

Damages: We want you to be completely satisfied with your products. If the item you received is damaged or defective, you may return it within 30 days for an exchange, refund, or credit. All returns and exchanges must be in their original condition and include all components.

Returns: Free returns are eligible for damaged or incorrect items. Otherwise, If you decide to return your purchase, you are responsible for all shipping and handling costs and a 25% restocking fee.

AZ Patio Heaters

AZ Patio Heaters, LLC offers a 30 Day Return Policy on Patio Heaters, Parts and Accessories as specified in the conditions below.

UNOPENED Patio Heaters and Accessories

We can provide a refund (minus shipping and handling fee) on UNOPENED Patio Heaters and Accessories if returned to us within 30 days of the original shipping date to you. The item must be UNOPENED and in NEW condition in order to receive the refund. Please note: In the case of unopened Patio Heaters and Accessories, there is a 5% Transaction Fee deducted to cover the cost of doing business- i.e. bank fees, credit card processing fees, labor and material costs for processing, packing, and shipping. The original shipping and handling charges are not refundable and are deducted from the refund amount. The minimum Transaction Fee is $5.00

OPENED Patio Heaters and Accessories

If the Patio Heater or Accessories have been opened but is in new and resalable condition with all the original contents and packaging we can still provide refunds but there is a 20% Restocking Fee. The 20% Restocking Fee is deducted from the cost of the items only. The original shipping and handling charges are not refundable and are deducted before calculating the refund amount. The item must be returned to, and received by, us within 30 days of the original shipping date to you. Larger items can be subject to a 30% restocking fee. Items not returned in the condition described here may be subject to a higher Restocking Fee or refusal of the return/refund. The minimum Restocking Fee is $5.00

LeGriddle

We always strive to do our best, however, if we made an error on your order please accept our apologies, contact us and we will make it right. Exchanges and returns are accepted within 30 days of the shipment with a prior RMA (Return Material Authorization). Please contact us for the RMA number prior to shipping back any products. Customer is responsible for all return freight charges, unless the error is on our part. All returned goods must be in new condition and in original cartons and be well packed. Items cannot have been installed nor been used. All shipping (to and from) costs are deducted from the refund.

Freight and Damaged Goods Policy: If you received an item that appears to have been damaged in-transit, call us immediately at 800-514-7455 preferably while the driver is still there. If you do not inspect your shipment for damages within 3 days we cannot be responsible for freight damages. When goods leave our dock, they are in perfect condition.

Those items that say "Free Freight" are to the contiguous United States only. Larger (freight) shipments are curb-side only. A signature and possibly assistance may be required for unloading. We will work with you to arrange a delivery date and time, but, the final details will be between you and the freight carrier.

You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the contiguous United States. 

Steps for handling freight shipments:

Delivery-

  • Look at the shipment when it arrives along with the Driver‚Äôs Receipt -- DR (slip of paper the driver will have you sign).¬†
  • Make sure all freight is there.¬†

o    For Example, if your DR states 5 pieces make sure all 5 pieces are there. 

o    If not, go ahead and accept the shipment and note how many pieces you actually received and how many are short, then contact us with the details of the missing piece(s) ASAP.

o    Details of exactly WHICH package(s) are missing may be determined by comparing the item(s) received versus the packing slip. This information is necessary for us to communicate to the freight lines as to the size and markings of the box that we are looking for. When you let us know WHICH package(s) are missing, we know what the package looks like. We will then contact the shipper and perform a dock search to see if it can be found and a claim can be avoided.

  • Thoroughly examine all of the freight.
  • Damage to the exterior of the package(s)-

o    If there appears to be damage on the exterior of the package(s), then you have the right to ask for the package(s) to be opened to inspect the contents or to open it yourself to inspect it before signing the driver’s receipt.

o    If the driver refuses to let you inspect the package(s), reject the entire shipment and contact us immediately. We will arrange for a replacement shipment to be sent as soon as the rejected shipment is received back at our dock.

  • After inspecting the inside of the package(s) and it appears the product IS NOT DAMAGED, sign for the shipment as received in full.
  • You may note damage on exterior of package(s) on the driver‚Äôs receipt.
  • If after inspecting the inside of the package you find that the freight IS DAMAGED:

o    Reject the entire shipment and contact us immediately. We will arrange for a replacement shipment to be sent as soon as the rejected shipment is received back at our dock.

  • No identifiable damage to the package(s):

o    It is still recommended that you inspect the contents of the shipment.

  • If there isn‚Äôt damage to the freight, then go ahead and sign for your shipment as received in full and intact.¬† ¬† ¬† ¬† ¬† ¬† ¬†
  • If you later notice damage after the driver is gone, this is considered concealed damage. ¬†Take photos of the original carton showing no damage and the damage to the goods and email them to us at the address below.
  • For concealed damage a claim must be filed within 3 days of date of delivery.
Evo

Damages: We want you to be completely satisfied with your products. If the item you received is damaged or defective, you may return it within 30 days for an exchange, refund, or credit. All returns and exchanges must be in their original condition and include all components.

Returns: Free returns are eligible for damaged or incorrect items. Otherwise, If you decide to return your purchase, you are responsible for all shipping and handling costs and a 25% restocking fee.

Masterbuilt

Damages: We want you to be completely satisfied with your products. If the item you received is damaged or defective, you may return it within 30 days for an exchange, refund, or credit. All returns and exchanges must be in their original condition and include all components.

Returns: Free returns are eligible for damaged or incorrect items. Otherwise, If you decide to return your purchase, you are responsible for all shipping and handling costs and a 25% restocking fee.

Brondell

Damages: We want you to be completely satisfied with your products. If the item you received is damaged or defective, you may return it within 30 days for an exchange, refund, or credit. All returns and exchanges must be in their original condition and include all components.

Due to the hygienic nature of these products, Brondell can only accept customer returns on Swash Bidet Seats, LumaWarm toilet seats, and bidet products that are unopened, unused, and re-sellable.
Customer returns to Brondell will incur a 10% restocking and handling fee to offset our shipping, handling, warehouse, and re-boxing costs. Products that are used or in un-sellable condition are subject to additional fees and/or non-credit for returned merchandise. Any returns must be initiated by customer within 30 days of purchase date.