Shipping, Damages, and Returns

ORDER CONFIRMATION & SHIPPING

As soon as your order is placed, you will receive an order confirmation e-mail. As soon as we receive your order, we begin processing.

Items will ship within 1-5 business days from the date of your order depending on inventory levels and lead times (varied by supplier). We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@trustedhomegoods.com.

All packages are fully insured through Route Package Protection purchased by Trusted Home Goods. Route Package Protection covers lost, stolen, and damaged items. Review the policies to understand what lost, stolen, and damaged items Route will cover. If you find your package has been lost, stolen, or damaged in shipment you can file a claim here for immediate remediation.

If you are expecting a large delivery from a freight carrier, you are responsible for ensuring your product arrives damage free before accepting the order from the freight carrier. Damaged products should be refused, documented with photos (product and packing), and communicated with Trusted Home Goods immediately. If the damage is concealed, please proceed with documenting damage and packaging with photos, Keep the original packaging, contact Trusted Home Goods immediately. You will also be eligible to file a claim with Route Package Protection here.

WHERE WE SHIP

Trusted Home Goods and their partner suppliers only ship to the contiguous 48 states of the United State of America. We do not ship to Hawaii, Alaska, or Internationally. We also do not ship to PO Boxes.

SHIPPING COSTS

Trusted Home Goods provides free ground shipping for all orders. Many items will need to be shipped Freight and our company will cover the costs of shipping for these instances as well.

Every order placed through our store will receive premium package protection and tracking services from Route at no additional charge to you!

By adding Route's Package Protection we’re ensuring that your order is protected against loss, damage, or theft. Should anything happen to your order, you will be able to quickly file a claim for an instant refund or reimbursement.

INCORRECT & DAMAGED PRODUCTS

Please inspect the packaging of your item(s) when they arrive. If damages are found during initial inspection, the shipment should be refused and the carrier is required to take the package back. If only the external packaging is damaged, but the product is not, the shipment should be accepted. However, a note should be added to the bill of lading stating the nature of the packaging damage. This will protect you in the case of concealed damage found at a future time. If your item(s) do arrive damaged, refuse the delivery, make note with the delivery company, and please send photos and contact info@trustedhomegoods.com.

Photos: All sides of packaging must be captured as well as damages to the product.

If the damage is concealed, please proceed with documenting the damage and packaging with photos. You must keep the original packaging and contact Trusted Home Goods immediately. You will also be eligible to file a claim with Route Package Protection here.

DEFECTIVE PRODUCTS

All defective products will be handled by the manufacturer under the terms of their warranty. Trusted Home Goods is not responsible for replacing products that fall under the manufacturer's and brands warranty coverage. We will gladly facilitate any issues or communications that are necessary.

CANCELLATIONS & REFUNDS

All orders canceled are subject to a 5% administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

30 DAY SATISFACTION GAURANTEE

We offer a 30-Day Satisfaction Guarantee Policy. We want you to be 100% satisfied with your purchase. Please read in detail the stipulations that surround our cancellation and return policies.

Returns are also subject to a 5% administration fee plus you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Manufacturers may require a restocking fee if an order is returned within 30 days. Some brands will not accept returns for buyers remorse. Please see return policy by brands here.

All returns must be unused, uninstalled, and in the original packaging.

Trusted Home Goods and their partner brands reserve the right to change policies at any time and without notice.

Brand	Damages and Returns Policy
*Summit (Felix Storch, Inc.)*	Damages: Goods shipped collect or billed to dealers' carriers or via 3rd party logistics companies by customer choice are not eligible for returns. Shipper must file a claim with third party carrier and work out the disposition of the product with the carrier. For unauthorized units returned to FSI, a credit will not be issued. For damaged shipments shipped with FSI carriers or on FSI trucks, please refuse the shipment. If this is a multi-unit order, please accept the rest of your shipment but refuse the damaged ones. Note damage on proof of delivery paperwork and delivery person will sign and acknowledge damaged notification. Concealed damaged items should be reported within 5 days after accepting delivery. For filing claims on FSI carrier shipments or help with 3rd party claims, please contact info@trustedhomegoods.com Returns: All made-to-order models that include customizations are ineligible for returns. This includes but is not limited to the following list of product options: · Thermometer/Alarms/Data Loggers/Digital Thermostats that have been factory-installed · Side locks/Keypad/Combination locks/LockBoxes installed · Panel-ready units (model name will include "IF", "FR", or "PNR" suffix) · ADA undercounter units (Models with "ADA" suffix or "AL" prefix) · Refrigerator-freezers and freezers with factory-installed icemakers · Glass door models with stainless handles added (model name will include "TB", "HH", "HV", or "SH" suffix) · Solid door models with stainless steel or diamond plate wrapped doors and signature handles (model name will include "KS", "SSTB," "SSHV", "SSHH", and "DPL") · Glass door models with factory door tints (options T1, T1S/F, T2/F, T3/F, T4/F) · Any model with a stainless steel cabinet wrap (model name will include suffix "CSS") For stock merchandise where a customer has a canceled order after shipment and wishes to return merchandise, the dealer MUST get an RA (Return Authorization) number from our Claims department. For eligible returns, merchandise must be in original unopened carton. Digital photographs are requested showing each panel of the appliance for a total of 6 pictures. Opened packages will not be accepted. · A 25% restocking will be charged per item returned. A higher percentage may be charged on larger orders where FSI incurs greater cost for inventory balancing. · Customer is responsible for arranging shipping of the returned unit. · Merchandise must be undamaged and in new condition upon return · No factory sealed item may be returned after 30 days of original ship date from FSI.
Lanbo, Lanbo Pro	Damages: We want you to be completely satisfied with your Lanbo products. If the item you received is damaged or defective, you may return it within 30 days for an exchange, refund, or credit. All returns and exchanges must be in their original condition and include all components. Damaged items after 30 days can not be returned. If you return a damaged, defective or incorrect item (including personalized items not made correctly) you will receive a credit or an exchange. Items received damaged should be refused or appropriately noted as damaged prior to signing for them. Failure to do so limits the ability to file a claim with the carrier and may result in the customer being responsible. Shipping cost will be paid for by Lanbo within 30 days for all defective or incorrect items. Damaged shipments are evaluated with the carrier and handled on a case by case basis. Returns: Free returns are eligible for damaged or incorrect items. Otherwise, If you decide to return your purchase, you are responsible for all shipping and handling costs and a 20% restocking fee.
KingsBottle	Damages: We want you to be completely satisfied with your KingsBottle products. If the item you received is damaged or defective, you may return it within 30 days for an exchange, refund, or credit. All returns and exchanges must be in their original condition and include all components. If you return a damaged, defective or incorrect item (including personalized items not made correctly) you will receive a credit or an exchange. Items received damaged should be refused or appropriately noted as damaged prior to signing for them. Failure to do so limits the ability to file a claim with the carrier and may result in the customer being responsible. Shipping cost will be paid for by Kingsbottle within 30 days for all defective or incorrect items. Damaged shipments are evaluated with the carrier and handled on a case by case basis. Returns: Free returns are eligible for damaged or incorrect items. Otherwise, If you decide to return your purchase, you are responsible for all shipping and handling costs and a 20% restocking fee.
Danby, Danby Silhouette	Damages: We want you to be completely satisfied with your products. If the item you received is damaged or defective, you may return it within 30 days for an exchange, refund, or credit. All returns and exchanges must be in their original condition and include all components. Returns: Free returns are eligible for damaged or incorrect items. Otherwise, If you decide to return your purchase, you are responsible for all shipping and handling costs and a 20% restocking fee.
American Chest	Damages: We want you to be completely satisfied with your products. If the item you received is damaged or defective, you may return it within 30 days for an exchange, refund, or credit. All returns and exchanges must be in their original condition and include all components. Make note with delivery company and take appropriate photos Returns: You may return the product within 30 days. All items must be returned in their original condition and carefully packed in original resalable condition to be accepted for return. 15%-40% restocking fee may apply if all original contents are not included and item is not in original condition. · Although we do offer free shipping, we do incur the cost of shipping for every order. Therefore, we have a Restocking Fee to cover our shipping and re-packing costs, as noted above. · Products that have been worn, damaged or altered are not refundable, and will be returned to the customer at their expense. · Shipping charges are the responsibility of costumer · Packages must be shipped to our office within 30 days of the original shipment with all parts and accessories included in shipment.
Allavino	Damages: We want you to be completely satisfied with your products. If the item you received is damaged or defective, you may return it within 30 days for an exchange, refund, or credit. All returns and exchanges must be in their original condition and include all components. Returns: Free returns are eligible for damaged or incorrect items. Otherwise, If you decide to return your purchase, you are responsible for all shipping and handling costs and a 25% restocking fee.
Kegco	Damages: We want you to be completely satisfied with your products. If the item you received is damaged or defective, you may return it within 30 days for an exchange, refund, or credit. All returns and exchanges must be in their original condition and include all components. Returns: Free returns are eligible for damaged or incorrect items. Otherwise, If you decide to return your purchase, you are responsible for all shipping and handling costs and a 25% restocking fee.

Lenox	Lenox and their brands accept free 30 day returns Damages: We want you to be completely satisfied with your products. If the item you received is damaged we will file a claim to issue a replacement. If the item is defective it will be covered under manufacturers warranty and will also issue replacement
Hollon Safes	Hollon Safe does not accept returns of any kind. Damages: We want you to be completely satisfied with your products. If the item you received is damaged we will file a claim with Route and the carrier to issue a replacement product. If item is defective we will either send a replacement item or issue a replacement part from a local partner.
Quality Importers	Damages: We want you to be completely satisfied with your products. If the item you received is damaged or defective, you may return it within 30 days for an exchange, refund, or credit. All returns and exchanges must be in their original condition and include all components. Returns: Free returns are eligible for damaged or incorrect items. Otherwise, If you decide to return your purchase, you are responsible for all shipping and handling costs. Products must be returned within 30 days
Case Elegance	Damages: We want you to be completely satisfied with your products. If the item you received is damaged or defective, you may return it within 30 days for an exchange, refund, or credit. All returns and exchanges must be in their original condition and include all components. Returns: Free returns are eligible for damaged or incorrect items. Otherwise, If you decide to return your purchase, you are responsible for all shipping and handling costs. Products must be returned within 30 days
Whynter	Damages: We want you to be completely satisfied with your products. If the item you received is damaged or defective, you may return it within 30 days for an exchange, refund, or credit. All returns and exchanges must be in their original condition and include all components. Returns: Free returns are eligible for damaged or incorrect items. Otherwise, If you decide to return your purchase, you are responsible for all shipping and handling costs and a 25% restocking fee.
Smith & Hanks	Damages: We want you to be completely satisfied with your products. If the item you received is damaged or defective, you may return it within 30 days for an exchange, refund, or credit. All returns and exchanges must be in their original condition and include all components. Returns: Free returns are eligible for damaged or incorrect items. Otherwise, If you decide to return your purchase, you are responsible for all shipping and handling costs and a 25% restocking fee.
Zephyr	Damages: We want you to be completely satisfied with your products. If the item you received is damaged or defective, you may return it within 30 days for an exchange, refund, or credit. All returns and exchanges must be in their original condition and include all components. Returns: Free returns are eligible for damaged or incorrect items. Otherwise, If you decide to return your purchase, you are responsible for all shipping and handling costs and a 25% restocking fee.
Liebherr	Damages: We want you to be completely satisfied with your products. If the item you received is damaged or defective, you may return it within 30 days for an exchange, refund, or credit. All returns and exchanges must be in their original condition and include all components. Returns: Free returns are eligible for damaged or incorrect items. Otherwise, If you decide to return your purchase, you are responsible for all shipping and handling costs and a 25% restocking fee.
Premium Levella	Premium Levella No Hassle Return Policy If you decide that your item is not quite right, you have up to 30 Days from the date of delivery to return your item(s). send us an email to have a return authorization number issued by our office. Once product is inspected, we will issue the Refund in the original form of payment. Refunds will be issued within two weeks of approval. Damages: We want you to be completely satisfied with your products. If the item you received is damaged or defective, you may return it within 30 days for an exchange, refund, or credit. All returns and exchanges must be in their original condition and include all components.
Newair	Damages: We want you to be completely satisfied with your products. If the item you received is damaged or defective, you may return it within 30 days for an exchange, refund, or credit. All returns and exchanges must be in their original condition and include all components. Returns: Free returns are eligible for damaged or incorrect items. Otherwise, If you decide to return your purchase, you are responsible for all shipping and handling costs and a 25% restocking fee.
Bey-Berk	Damages: We want you to be completely satisfied with your products. If the item you received is damaged or defective, you may return it within 30 days for an exchange, refund, or credit. All returns and exchanges must be in their original condition and include all components. Returns: Free returns are eligible for damaged or incorrect items. Otherwise, If you decide to return your purchase, you are responsible for all shipping and handling costs. Products must be returned within 30 days
Sunpentown	Damages: We want you to be completely satisfied with your products. If the item you received is damaged or defective, you may return it within 30 days for an exchange, refund, or credit. All returns and exchanges must be in their original condition and include all components. Returns: Free returns are eligible for damaged or incorrect items. Otherwise, If you decide to return your purchase, you are responsible for all shipping and handling costs and a 25% restocking fee.
Coming Soon!	Sunnydaze Decor, U-line, Mele & Co, Stealth Safes, Newair