Cover Your Assets! CPS is the Leader in Extended Warranty Service Solutions

Consumer Priority Service (CPS) has grown to become a leader by providing creative warranty solutions with a consistent pattern of growth. CPS has also developed a definable record of value for clients by empowering a continual process of internal and external customer centric development.

By choosing Consumer Priority Service, You are ensuring yourself years of satisfaction from your newly purchased products. Our shield means you're protected.

 

What is an extended warranty?

An extended warranty is generally an extension of your original manufacturer’s warranty. Most manufacturers warranty their products to be free from defects for up to one year from the date of purchase. This warranty virtually guarantees you that if your newly purchased product fails, the manufacturer will protect you from the high costs of replacement parts and labor necessary to repair your product.

Most Consumer Priority Service warranties lengthen your product’s coverage for up to an additional 60 months (5 years) to ensure you get years of performance satisfaction from your newly purchased product.

 

How is this different than a manufacturers warranty?

A manufacturer’s warranty usually offers limited coverage for a limited time, with parts and labor carrying separate lengths of coverage. For example, a common manufacturer warranty of a television might cover a consumer for one full year on parts defects but only 90 days on the high cost of labor involved to change those parts.

Consumer Priority Service warranties provide comprehensive, long term, even length coverage. This means that should your product fail within your warranty coverage time frame, both parts and labor costs are covered.

 

How Can I Buy a CPS Warranty?

Chose your extended warranty option, located on each of the product pages found on Trusted Home Goods. 

 

Do I need to register my warranty?

Yes, we recommend registering your plan within 30 days of your invoice date. To register your plan, follow these simple instructions here or, to speak with a representative, please call (800) 905-0443.

 

When does my coverage start?

Depending on the type of coverage you own, an extended warranty begins at the conclusion of the shortest portion of the manufacturer’s warranty. If the manufacturer’s warranty was 90 day labor and 1 year parts, the extended warranty would begin on the 91st day and continue for the duration of the warranty period. All replacement, commercial and accidental plans begin on the date of purchase.

How Do I File a Claim?

Please see the screenshots below to see where in your account you can file a claim. https://www.cpscentral.com/how-to-file-a-claim/ 

Who will perform services needed on my product?

Our company works with tens of thousands of authorized service professionals. Each technician is extensively trained by the respective manufacturers to provide service on your products. Authorized technicians must complete annual and bi-annual continued education exams in addition to being well versed in manufacturer supplied update bulletins to ensure their level of expertise is as current as the new products which come to market.

We urge our customers to provide feedback regarding their experiences which we later use to insure that the level of service we are expected to provide is exactly the level of service you receive.