Cigars should be stored somewhere between 65% - 72%.

What factors affect humidity? How much distilled water vs propylene glycol in your hydro tray for instance. The more water, the higher the humidity. How many cigars, and how dry they are. If you add a lot of dry cigars, humidity will be lower. A relatively full humidor is typically easier to maintain over time.

If you are using our Hydro System (or any gel based system), the best way to raise humidity is to use the Winter + Dry humidor solution that comes with humidor upon purchase. Make sure after you completely fill the hydro tray with solution, that you rotate your cigars every day for five days. This will even out the humidity and allow it to increase faster.

First, when seasoning it's perfectly OK for the humidor to be 80% or higher. Typically, it's a good idea to put your cigars in at about 75% humidity depending on how dry they are.

The easiest way to lower the humidity is to remove the hydro tray and set to the side for about 48 hours or until the humidity gets to where you want it (75% or so if seasoning). As usual, you'll also want to try and keep the temperature as close to 70ºF. Too high and your cigars will absorb too much moisture, too low and they won't absorb enough. The ideal humidity for your cigars is 65 - 72%.

We like to keep our cigars at between 65% - 68% humidity (though 65 - 72% is fine).
 
The seasoning process can initially take 7 - 10 days and a full bottle of solution in our hydro tray to reach 65%. After adding cigars, it's likely the humidity will drop 10 - 15% or so. You'll need an additional bottle of solution and another 2 - 3 weeks to re-stabilize at 65% - 68%. This isn't because the box isn't holding humidity, but it's because the cigars are absorbing the moisture, and humidity likes to stay at the bottom of the box so it takes time for the humidity to rise enough to be caught by the sensor.

If you live in a very dry state - southern California, Nevada, Arizona, etc, or during the winter you can expect to have to add WINTER SOLUTION more often to the hydro tray. These states can hover around 30% humidity so you will be constantly fighting dry conditions. It won't be uncommon to have to maintain your humidor by refilling the tray weekly or even more often.

In more moist states during the summer, you may only have to refill your hydro tray with humidor solution once or twice a month after the box has been thoroughly seasoned. During the winter months, it's likely your box will need more maintenance as it tends to be much dryer during the winter.

We offer free ground shipping to the contiguous 48 states of the USA. Humidors are in stock and ready to ship within 24 hours of purchase. The shipping time for this item averages 2-3

After opening and seeing the damage please contact us immediately, document with photos, and keep all packaging. We will issue a return and send a brand new product immediately. No additional wait time 

Upon order completion, you will receive an confirmation email with your order details. You will receive a shipment confirmation and tracking number via email once your package has been shipped. Typically we send 24-36hrs after order

If you are not 100% satisfied with your order, we offer a 30 day Money-Back Guarantee. To receive your refund, please contact info@trustedhomegoods.com and our support team will walk you through the return and refund process